ServerMate

🤖 Automation Engine

• ✓Added a brand new Automation page to the dashboard.
• ✓Create custom workflow rules without writing any code.
• ✓Simple template-based setup for faster configuration.
• ✓Enable, disable, edit, and delete automations at any time.

💤 Inactive Ticket Workflows

• ✓Remind users when tickets have been inactive for a chosen amount of time.
• ✓Automatically close inactive tickets after a configurable delay.
• ✓Send custom reminder messages before closing tickets.
• ✓Inactivity timers now reset whenever either the ticket opener or a staff member replies.

🔔 Notifications

• ✓Notify a selected channel when an automation runs.
• ✓Optionally ping a selected staff or manager role.
• ✓Log every newly created ticket to a dedicated channel.
• ✓Alert managers when tickets receive low ratings.

⚙️ Automation Builder

• ✓Step-by-step automation creation process.
• ✓Easy-to-understand templates for common workflows.
• ✓Support for multiple actions within a single automation.
• ✓Live summaries showing exactly what each automation will do.
• ✓Built-in message variables including:
• ✓{ticketNumber}
• ✓{ticketType}
• ✓{ticketStatus}
• ✓{ticketUrl}
• ✓{user}
• ✓{staff}
• ✓{rating}
• ✓{reason}
• ✓{tag}

🎨 Dashboard Improvements

• ✓Added dedicated Automations navigation.
• ✓Redesigned the automation interface for easier setup.
• ✓Cleaner templates with beginner-friendly descriptions.
• ✓Improved automation management with running/paused indicators.

🚀 Improvements

• ✓Improved workflow configuration experience.
• ✓Better organization of ticket management features.
• ✓More flexible automation system ready for future triggers and actions.

🚀 Additions

• ✓Added Custom Bot Setup flow
• ✓Added Custom Bot Token Validation
• ✓Added Custom Bot Status Monitoring
• ✓Added Invite Custom Bot workflow
• ✓Added Public Status Page
• ✓Added Public Changelog Page
• ✓Added Setup Progress Wizard
• ✓Added Support Button across dashboard

⚡ Improvements

• ✓Improved Panel Deployment reliability
• ✓Improved Custom Bot connection handling
• ✓Improved Dashboard navigation
• ✓Improved onboarding experience for new servers
• ✓Added custom bot activity and presence customization
• ✓Added support server contact flow for custom bot inquiries

🐛 Bug Fixes

• ✓Fixed panel deployment failures when bot lacks channel permissions
• ✓Fixed custom bot reconnect issues
• ✓Fixed custom bot status reporting
• ✓Fixed token validation edge cases
• ✓Fixed setup progress calculation issues

🔧 Internal Changes

• ✓Added custom bot manager service
• ✓Added health monitoring endpoints
• ✓Added custom bot status database tracking
• ✓Added PostHog analytics foundation
• ✓Refactored branding and custom bot configuration handling

💬 Custom Bots

• ✓Custom bots are currently available upon request
• ✓Join the support server to inquire about custom bot access and setup assistance

🚀 Change Log 5

📊 Dashboard & Setup

• ✓Added **Server Setup Progress**, allowing server owners to instantly see how much of their ticket system has been configured.
• ✓Added an **Onboarding Wizard** to guide new servers through staff roles, transcript setup, panel creation, and deployment.
• ✓Added **Ticket Templates** with pre-built support, moderation, and application setups.
• ✓Improved setup visibility with completion percentages and automatic progress tracking.
• ✓Improved onboarding by automatically detecting completed setup tasks.
• ✓Removed the unnecessary **Global Opener Message** requirement from the setup checklist.
• ✓Fixed setup progress calculations for servers that do not use opener messages.

⚡ Staff Tools

• ✓Added a full **Saved Responses** dashboard page, allowing staff teams to create and manage reusable replies for common support situations.
• ✓Added **Staff Leaderboards** to track ticket claims, closures, ratings, response times, and overall staff performance.
• ✓Added CRUD API endpoints for saved responses.
• ✓Added MongoDB support for saved response storage.

🌐 Public Pages

• ✓Added a public **Pricing Page** outlining ServerMate plans and future upgrades.
• ✓Added a public **Changelog Page** where all future updates will be published.
• ✓Added a public **Status Page** for monitoring dashboard, database, and service health.
• ✓Added a dedicated **Health API Endpoint** for service monitoring and future uptime tracking.
• ✓Added real dashboard screenshot showcases to the website for product previews.

🎨 Platform Improvements

• ✓Improved dashboard navigation with dedicated links for onboarding, leaderboards, saved responses, and status monitoring.
• ✓Improved panel creation through starter templates and a streamlined setup workflow.
• ✓Improved overall ServerMate presentation with dedicated pricing, changelog, status, and showcase pages.
• ✓Added a global **Support Button** across the dashboard for quicker access to support.

🐛 Bug Fixes

• ✓Fixed several dashboard navigation inconsistencies while expanding the platform.
• ✓Fixed setup checklist edge cases and progress calculation issues.
• ✓Improved reliability across newly added dashboard modules.

🔧 Internal Changes

• ✓Added owner-only changelog management tools.
• ✓Added MongoDB support for changelog storage.
• ✓Added service monitoring infrastructure for future uptime reporting and incident tracking.

🔗 Useful Links

• ✓🌐 Website: https://servermatepanel.com/
• ✓📊 Dashboard: https://servermatepanel.com/dashboard
• ✓📝 Changelog: https://servermatepanel.com/changelog
• ✓💰 Pricing: https://servermatepanel.com/pricing
• ✓📈 Status Page: https://servermatepanel.com/status
• ✓💬 Support Server: https://discord.gg/FA9x4upjaV