🚀 Additions

• ✓Setup Wizard: guided setup with suggestions, create-for-me options and a final review
• ✓Quick Setup presets, with full export and import, and undo for recent changes
• ✓Panel templates and a template marketplace
• ✓Server health score showing what's left to set up
• ✓Change history: see who changed what in your server settings
• ✓Raid Shield: join-burst detection, plus emergency lock, unlock and mark-raid-over controls
• ✓Leveling & XP: rank cards, role rewards, multipliers and an optional public leaderboard
• ✓Birthdays: celebrate members' birthdays at the time and timezone you choose
• ✓Giveaways: run and manage giveaways from the dashboard
• ✓Starboard: highlight the best messages in your server
• ✓Suggestions: let members post ideas and vote on them
• ✓Stats channels: show live server stats in channel names
• ✓Scheduled announcements: write a message once and post it once or on a repeat
• ✓Backups: back up and restore your server setup
• ✓Applications rebuilt as one tabbed page
• ✓Moderation rework: separate log channels for each type of event, plus moderation commands
• ✓Ticket panels: dropdown option for choosing a ticket type
• ✓Ticket transcript viewer roles
• ✓Member account page: connect a Roblox account and see every server you're verified in
• ✓Roblox nickname presets: set a verified member's nickname from their Roblox display name or username
• ✓/verify: verifies you if your Roblox is already connected, or sends you to connect it
• ✓/verifyall: staff can verify every connected member in one go if auto-verify missed anyone
• ✓Server switcher inside the dashboard, so you can change servers without going back to the picker
• ✓Status page now opens inside your server dashboard

⚡ Improvements

• ✓Faster landing page, server picker and opening a server
• ✓Tickets and Transcripts load much faster
• ✓New look across the dashboard: line icons, consistent corners and a matching header on every page
• ✓Sidebar reorganised into clear sections, with a sticky menu, a better mobile header and visible focus outlines
• ✓Unsaved-changes warnings so you don't lose edits
• ✓Ticket Settings split into tabs
• ✓Server picker searches your servers and redirects automatically after you add the bot
• ✓Welcome and Goodbye pages polished to match the rest of the dashboard
• ✓Saved Responses rebuilt with edit, previews and variable explanations
• ✓Ticket analytics graphs now show numbers on the axis and for each day
• ✓Cleaner Server Settings page
• ✓Clearer descriptions of what staff and transcript viewer roles can do
• ✓Account menu now shows your avatar, with a refresh button for your server list
• ✓Easier-to-read secondary text across the site
• ✓Pricing and landing pages updated to list every current feature

🛠 Bug Fixes

• ✓Status changes made in the admin panel now show up on the public status page
• ✓Switching servers no longer leaves the role list empty
• ✓Role picker now explains why a role can't be assigned
• ✓Stats channels you created are kept when you save
• ✓Setup Wizard: fixed verify and create-for-me steps
• ✓Landing page server count no longer shows 0

🔒 Security & Legal

• ✓Full backend security audit, with stricter permission checks on every API route
• ✓Added a Content Security Policy and tightened external links
• ✓Terms and Privacy Policy updated, including Australian Consumer Law, privacy complaints and Roblox account data

🚀 ServerMate 2.0

• ✓ServerMate has officially evolved from a ticket bot into a complete Discord management platform.
• ✓This release brings together the new dashboard, server management tools, moderation systems, automation features and customization options we've been building into one platform.

🎫 Tickets & Support

• ✓Advanced ticket panels and customizable forms
• ✓Ticket claiming, tags, ratings and staff tools
• ✓Saved responses for faster support
• ✓Automatic ticket transcripts
• ✓Ticket history and management through the dashboard
• ✓Staff performance and ticket analytics

⚡ Automations

• ✓Create automated ticket workflows
• ✓Inactivity and response-based triggers
• ✓Automatically send messages and reminders
• ✓Notify staff and management channels
• ✓Add ticket tags automatically
• ✓Automatically close inactive tickets
• ✓Manage workflows directly from the dashboard

🛡️ Moderation & AutoMod

• ✓Configurable AutoMod protection
• ✓Message spam detection
• ✓Moderation actions and server protection
• ✓Detailed moderation and server logging
• ✓Channel and role exclusions
• ✓Dashboard-controlled moderation settings

👋 Welcome & Goodbye

• ✓Custom welcome and goodbye messages
• ✓Embed-based welcome messages
• ✓Fully customizable welcome cards
• ✓Custom card backgrounds
• ✓Multiple card layouts
• ✓Custom colours, text and styling

🎭 Reaction Roles

• ✓Create self-assignable role panels
• ✓Multiple roles per panel
• ✓Easy dashboard configuration
• ✓Give members control over their notification and community roles

✅ Verification

• ✓Configure member verification through ServerMate
• ✓Control access to your community
• ✓Manage verification directly through the dashboard

📊 Analytics & Staff Tools

• ✓Ticket activity and trends
• ✓Staff leaderboards
• ✓Ratings and performance insights
• ✓Transcript management
• ✓Server statistics
• ✓Centralized dashboard controls

🌐 New ServerMate Experience

• ✓Redesigned public website
• ✓Improved server selection
• ✓Guided setup experience
• ✓New dashboard navigation
• ✓Public changelog
• ✓Updated Privacy Policy and Terms of Service
• ✓Improved reliability and configuration handling
• ✓New ServerMate branding across the platform

🤖 Custom Bot Branding

• ✓Eligible communities can request custom Discord bot branding including their own profile picture, banner, username, status and activity.

💜 Thank You

• ✓ServerMate started as a Discord ticket system. With 2.0, it's becoming something much bigger.
• ✓Thank you to every community that has tested ServerMate, reported issues and helped us build the platform.
• ✓This is only the beginning.

🤖 Automation Engine

• ✓Added a brand new Automation page to the dashboard.
• ✓Create custom workflow rules without writing any code.
• ✓Simple template-based setup for faster configuration.
• ✓Enable, disable, edit, and delete automations at any time.

💤 Inactive Ticket Workflows

• ✓Remind users when tickets have been inactive for a chosen amount of time.
• ✓Automatically close inactive tickets after a configurable delay.
• ✓Send custom reminder messages before closing tickets.
• ✓Inactivity timers now reset whenever either the ticket opener or a staff member replies.

🔔 Notifications

• ✓Notify a selected channel when an automation runs.
• ✓Optionally ping a selected staff or manager role.
• ✓Log every newly created ticket to a dedicated channel.
• ✓Alert managers when tickets receive low ratings.

⚙️ Automation Builder

• ✓Step-by-step automation creation process.
• ✓Easy-to-understand templates for common workflows.
• ✓Support for multiple actions within a single automation.
• ✓Live summaries showing exactly what each automation will do.
• ✓Built-in message variables including:
• ✓{ticketNumber}
• ✓{ticketType}
• ✓{ticketStatus}
• ✓{ticketUrl}
• ✓{user}
• ✓{staff}
• ✓{rating}
• ✓{reason}
• ✓{tag}

🎨 Dashboard Improvements

• ✓Added dedicated Automations navigation.
• ✓Redesigned the automation interface for easier setup.
• ✓Cleaner templates with beginner-friendly descriptions.
• ✓Improved automation management with running/paused indicators.

🚀 Improvements

• ✓Improved workflow configuration experience.
• ✓Better organization of ticket management features.
• ✓More flexible automation system ready for future triggers and actions.

🚀 Additions

• ✓Added Custom Bot Setup flow
• ✓Added Custom Bot Token Validation
• ✓Added Custom Bot Status Monitoring
• ✓Added Invite Custom Bot workflow
• ✓Added Public Status Page
• ✓Added Public Changelog Page
• ✓Added Setup Progress Wizard
• ✓Added Support Button across dashboard

⚡ Improvements

• ✓Improved Panel Deployment reliability
• ✓Improved Custom Bot connection handling
• ✓Improved Dashboard navigation
• ✓Improved onboarding experience for new servers
• ✓Added custom bot activity and presence customization
• ✓Added support server contact flow for custom bot inquiries

🐛 Bug Fixes

• ✓Fixed panel deployment failures when bot lacks channel permissions
• ✓Fixed custom bot reconnect issues
• ✓Fixed custom bot status reporting
• ✓Fixed token validation edge cases
• ✓Fixed setup progress calculation issues

🔧 Internal Changes

• ✓Added custom bot manager service
• ✓Added health monitoring endpoints
• ✓Added custom bot status database tracking
• ✓Added PostHog analytics foundation
• ✓Refactored branding and custom bot configuration handling

💬 Custom Bots

• ✓Custom bots are currently available upon request
• ✓Join the support server to inquire about custom bot access and setup assistance

🚀 Change Log 5

📊 Dashboard & Setup

• ✓Added **Server Setup Progress**, allowing server owners to instantly see how much of their ticket system has been configured.
• ✓Added an **Onboarding Wizard** to guide new servers through staff roles, transcript setup, panel creation, and deployment.
• ✓Added **Ticket Templates** with pre-built support, moderation, and application setups.
• ✓Improved setup visibility with completion percentages and automatic progress tracking.
• ✓Improved onboarding by automatically detecting completed setup tasks.
• ✓Removed the unnecessary **Global Opener Message** requirement from the setup checklist.
• ✓Fixed setup progress calculations for servers that do not use opener messages.

⚡ Staff Tools

• ✓Added a full **Saved Responses** dashboard page, allowing staff teams to create and manage reusable replies for common support situations.
• ✓Added **Staff Leaderboards** to track ticket claims, closures, ratings, response times, and overall staff performance.
• ✓Added CRUD API endpoints for saved responses.
• ✓Added MongoDB support for saved response storage.

🌐 Public Pages

• ✓Added a public **Pricing Page** outlining ServerMate plans and future upgrades.
• ✓Added a public **Changelog Page** where all future updates will be published.
• ✓Added a public **Status Page** for monitoring dashboard, database, and service health.
• ✓Added a dedicated **Health API Endpoint** for service monitoring and future uptime tracking.
• ✓Added real dashboard screenshot showcases to the website for product previews.

🎨 Platform Improvements

• ✓Improved dashboard navigation with dedicated links for onboarding, leaderboards, saved responses, and status monitoring.
• ✓Improved panel creation through starter templates and a streamlined setup workflow.
• ✓Improved overall ServerMate presentation with dedicated pricing, changelog, status, and showcase pages.
• ✓Added a global **Support Button** across the dashboard for quicker access to support.

🐛 Bug Fixes

• ✓Fixed several dashboard navigation inconsistencies while expanding the platform.
• ✓Fixed setup checklist edge cases and progress calculation issues.
• ✓Improved reliability across newly added dashboard modules.

🔧 Internal Changes

• ✓Added owner-only changelog management tools.
• ✓Added MongoDB support for changelog storage.
• ✓Added service monitoring infrastructure for future uptime reporting and incident tracking.

🔗 Useful Links

• ✓🌐 Website: https://servermatepanel.com/
• ✓📊 Dashboard: https://servermatepanel.com/dashboard
• ✓📝 Changelog: https://servermatepanel.com/changelog
• ✓💰 Pricing: https://servermatepanel.com/pricing
• ✓📈 Status Page: https://servermatepanel.com/status
• ✓💬 Support Server: https://discord.gg/FA9x4upjaV